According to Gartner workload automation strategies need a reboot to cope with the needs of event-driven business models and cloud infrastructure. I&O leaders must use platforms for service orchestration and automation to drive customer-focused agility as part of their cloud, big data and DevOps initiatives.

Key Takeaways:

• Use service orchestration and automation platforms (SOAPs) as an orchestration engine to abstract away and minimize the complexity of automating workflows that span diverse application and infrastructure domains.
• Democratize access to automation technologies to multiple groups within and outside IT by exposing self-service automation capabilities.
• Derive greater value from I&O automation by using service orchestration and event-driven workflows to drive business agility and digital innovation, going beyond efficiency gains.